# Refund Policy

Last updated: January 2025

## Our Guarantee

We want you to be happy with HideFile. If you're not, we'll make it right.

## 30-Day Money-Back Guarantee

All HideFile purchases come with a 30-day money-back guarantee.

If you're not satisfied with HideFile for any reason within 30 days of purchase, you can request a full refund—no questions asked.

## How to Request a Refund

### Option 1: Through Paddle (Fastest)

- Visit paddle.net
- Enter your email address or order number
- Follow the prompts to request a refund

### Option 2: Email Us

Contact support@hidefile.app with:

- Your email address used for purchase
- Order number (from your receipt)
- Reason for refund (optional, but helps us improve)

## Refund Processing

The exact timing depends on your payment method and financial institution.

## After 30 Days

Refund requests received after 30 days are reviewed on a case-by-case basis.

We may offer:

- Prorated refund
- Credit toward future purchase
- Extended support to resolve issues

Contact support@hidefile.app to discuss your situation.

## Subscription Cancellation

If you have a monthly or yearly subscription:

- You can cancel anytime through paddle.net
- Your access continues until the end of your current billing period
- No refund for the remaining days in your current period (but you keep access)
- Future charges will stop

To cancel: Visit paddle.net → Enter your email → Manage subscription → Cancel

## Lifetime License

Lifetime licenses are also covered by the 30-day money-back guarantee.

After 30 days, lifetime licenses are non-refundable (it's a one-time purchase with no recurring charges to cancel).

## What Happens After a Refund?

- Your Pro features will be deactivated
- You'll still have access to the free tier
- Files you've already encrypted remain accessible (they're stored locally, not with us)
- You won't lose any data

## Chargebacks

If you have an issue, please contact us before initiating a chargeback with your bank. We're happy to resolve problems directly—it's faster for you and helps us improve.

## Payment Processor

All refunds are processed by Paddle.com, our Merchant of Record.

Paddle handles:

- Refund processing
- Payment reversals
- Customer billing inquiries

## Contact

For refund requests:

- Paddle: paddle.net
- Email: support@hidefile.app

For other questions:

- Email: support@hidefile.app

We stand behind HideFile. If something isn't working for you, let us know.